TRAININGS
PERSONNEL MANAGEMENT
Each team is an organism!
From the clarity of its functioning depends on its condition and performance. If the leader is poorly aware of management issues, then the work of the team can be destabilized, what becomes tangible for the work process.
TIME MANAGEMENT
With a huge number of tasks, it is sometimes difficult to remember everything at once, and even more so perform on time. Time must be used wisely, it must work correctly. Inappropriate use of working time leads to chaos and rush in business.
SERVICE STANDARDS
Service standards, what is it?
The answer seems to be elementary:
professional;
quality;
impeccable and attentive customer service.
But besides this, the ability to be remembered by the client and make him want to "come back" is necessary.
An important role in service standards is played by the personality of the "standard supplier", his ability to communicate with people, solve complex situations with the satisfaction of the client and the company, and many other skills the "provider of the standard" needs to be trained.
HOTEL STANDARDS BUSINESS
Includes more than one step.
Let's start with a simple one - recruitment! And then education and training "according to Barrymore."
The highlight of the hotel is its staff!
The hotel may be "average", but the quality of service must be "top notch"!
STANDARDS RESTAURANT BUSINESS
Food is not only a basic need, but also the greatest pleasure for man. Serving dishes is a matter that requires skill and skill, but not only in arranging glasses and plates, but above all in posture, expression face, manner communication, gestures, movements and ...
SALES TECHNIQUES
You can sell anything! The main thing is to be able or know how?!
PERSONALITY SIGNALS
Personality Signals is a cycle of trainings that includes:
clothing styles and how they affect behavior;
personality psychotypes - all people "to a greater or lesser extent" belong to certain types. And each type has its own characteristics of behavior;
emotions are not an unimportant factor in understanding people;
gestures are a second language. Understanding gestures gives huge privileges in absolutely any situations: from work moments to love relationships;
conflicts - without them no way! People are social creatures and when interacting with other people, conflicts arise. Understanding the nature of conflicts and managing them solve makes it possible not to play "in other people's games and according to other people's rules!";
Constructive interaction includes 2 modules:
dialogue is a tool to achieve your own goals
self-control is a quality that must be possessed in life and at work.
EXIT FROM CONFLICTS
Conflicts are neither bad nor good. This is problem! And problems need to be addressed. The main thing in any conflict is understanding the situation. To not swallow the process of conflict exit needed!
QUALITY CONTROL
Requirements series standards ISO 9000 - clear planning and distribution of quality, taking into account all risks. Standards ISO is known all over the world. They are registered and implemented in all structures and production. The importance of understanding and knowledge in the quality management process is essential!
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